cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Chrisso1
Aspiring Contributor
299 Views
Message 1 of 10

Subscribed channels missing.

Had problems with missing subscribed channels. Now fir a week. DavidM is dealing with the issue. I have tried to send screenshots but the files are too big. 

0 Ratings
Reply
9 REPLIES 9
RobbieMac
Moderator
Moderator
257 Views
Message 2 of 10

Re: Subscribed channels missing.

Hi @Chrisso1 

Thanks for your post.

Sorry for the problems you're having watching your subscription channels.   @DavidM is dealing with this and will be back in touch with you soon.

Cheers,

Robbie

0 Ratings
Reply
DavidM
Moderator
Moderator
249 Views
Message 3 of 10

Re: Subscribed channels missing.

Hi @Chrisso1,

Thanks for letting me know you couldn't send over the files. I've raised this with our specialists to look into.  I'll keep ownership and will be in touch as soon as I have anything for you.

Cheers

David

DarrenW
BT TV Expert
214 Views
Message 4 of 10

Re: Subscribed channels missing.

Hi @Chrisso1 , sorry to hear about your problems.

They should be fixed now if you could kindly check the channels you expect to be working are indeed now working, that would be great!

 

Chrisso1
Aspiring Contributor
186 Views
Message 5 of 10

Re: Subscribed channels missing.

My sky sports hd are now working thanks. I dont understand why in my subscribed channels. It says i have sky one etc. I cannot view these channels.  Thanks for the help. 

0 Ratings
Reply
DarrenW
BT TV Expert
176 Views
Message 6 of 10

Re: Subscribed channels missing.

Good stuff glad to hear it, "Subscribed Channels" is more of a filter to see all the available channels you can subscribe to via BT, not necessarily channels you actually do subscribe to.

The filter separates freeview channels from BT channels.

0 Ratings
Reply
zulu17
Distinguished Guru
Distinguished Guru
171 Views
Message 7 of 10

Re: Subscribed channels missing.

 @DarrenW  I understood that SUBSCRIBED filter represented the  subscribed channels and that the EXTRA filter represented the channels that are not on your subscription .

Has this changed ?

0 Ratings
Reply
DarrenW
BT TV Expert
164 Views
Message 8 of 10

Re: Subscribed channels missing.

Extra shows extra services we have available that show PPV events for example.

0 Ratings
Reply
Les-Gibson
Contributor
159 Views
Message 9 of 10

Re: Subscribed channels missing.


@DarrenWwrote:

Good stuff glad to hear it, "Subscribed Channels" is more of a filter to see all the available channels you can subscribe to via BT, not necessarily channels you actually do subscribe to.

The filter separates freeview channels from BT channels.


That's misleading, wouldn't it be better to refer to them as Subscription Chnls as in channels that require a subscription rather than Subscribed Channels which, as you suggest makes it sound like channels you do actually subscribe to

♪♪I don't work for BT, I offer my time and help for free. If you'd like to leave a kudo, you may do so by clicking the rating button below.♪♪ 😄
0 Ratings
Reply
zulu17
Distinguished Guru
Distinguished Guru
148 Views
Message 10 of 10

Re: Subscribed channels missing.

@DarrenW  I respectfully disagree and recommend that BT TV check with Youview as to the correct use of the guide filters.

There is a very clear distinction between SUBSCRIBED and SUBSCRIPTION . The filter is SUBSCRIBED .