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SteveC82
Beginner
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Message 1 of 4

Subscription channels not linked to account

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Lot's of phone calls to BT but no solution yet. We took out an Infinity package with BT TV and BT Sport. The fibre is now up and running but I get the same error message every time I open the BT Player App on Youview...you are not a BT TV customer. BT agents on the phone have tested the line and checked the account several times but can't find a problem and just keep passing the query onto other departments who don't call back. Anyone have a solution?
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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: Subscription channels not linked to account

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Hi @SteveC82,

I'm sorry you haven't been able to use your BT TV after signing up to BT Infinity. I'll be able to get this sorted for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

Community ModeratorPaddyB
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Moderator
Moderator
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Message 3 of 4

Re: Subscription channels not linked to account

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Hi @SteveC82,

We're experiencing issues with the "Contact The Mods" link at the moment. We are hoping that this will be fixed soon. If you've tried that link and its not working, please try again later on today.

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
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Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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SteveC82
Beginner
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Message 4 of 4

Re: Subscription channels not linked to account

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Thanks PaddyB. 

Contact Mods service still down for maintenance. I'll try again later this evening.

Best

Steve C

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