Hi @chris2345685 Sorry that you are not able to view the subscription channels you are paying for.
Do you get an error code displayed when you try to view any of the channels? If so what is the code?
Hi @chris2345685 Thanks for checking that and posting back.
Can you just confirm a few more things for me on the thread.
Are you connected via ethernet or powerline adaptors?
What Hub or router are you using?
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
I have looked into your issue, could you please go to the BT player on your STB and after doing this go to a channel and let me know what you see.