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logiem48
Beginner
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Message 1 of 10

Subtitles BT TV Ultra HD box

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I have lost the subtitles for Alibi HD Channel 382 over the last few days, has anyone else? Subtitles

Al others seem to be ok apart from another HD channel. There is no error message either, so should all be working ok?

Any ideas please?

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Distinguished Guru
Distinguished Guru
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Message 2 of 10

Re: Subtitles

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Well I have just checked Alibi (SD) and Alibi (HD) and agree with @logiem48 that subtitles are not being displayed on the Alibi HD channel but are on the Alibi SD channel --the programme I selected was the 6PM Father Brown - Series 3 The Judgement of Man.

 

My impression is that there is a similar lack of subtitles appears on Watch HD  as  the 6pm Tipping Point broadcast  displays subtitles on the Watch SD channel but not on Watch HD.

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Moderator
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Message 3 of 10

Re: Subtitles

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@logiem48 and @zulu17 I'll raise this with the BT TV team.

Community ModeratorNeilO
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logiem48
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Message 4 of 10

Re: Subtitles

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Hi and thanks for your info. Still the same so we wait and see.
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Moderator
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Message 5 of 10

Re: Subtitles

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@logiem48 & @zulu17 I received word back that this should have been sorted last night. Can you try the subtitles again and post back to let me know?

Community ModeratorNeilO
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Distinguished Guru
Distinguished Guru
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Message 6 of 10

Re: Subtitles

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Just briefly checked Alibi Hd and W Hd this eveniong and subtitles are appearing on both.

Moderator
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Message 7 of 10

Re: Subtitles

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@zulu17 Thanks for confirming that Smiley Happy

Community ModeratorNeilO
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logiem48
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Message 8 of 10

Re: Subtitles

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Hi, yes have checked the channels and subtitles now back in n. Thank you all for your time nterest and help with this.

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logiem48
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Message 9 of 10

Re: Subtitles

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Thank you for your input zulu17, very helpful and friendly.

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logiem48
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Message 10 of 10

Re: Subtitles

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Thank you for your help zulu17, very helpful and friendly.

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