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Loopy005
Beginner
382 Views
Message 1 of 3

Swapped you view box over and subscription channels not working

I've got an issue with my you view box crashing and being stuck in a loading loop. After contacting bt I was told box needs replacing. Anyway I can use old box until new one comes but I'm unable to get subscribed channels or use BT Player button . Anyone suggest anything? The box I swapped to was brand new. 

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Matt-S
Moderator-Retired
338 Views
Message 2 of 3

Re: Swapped you view box over and subscription channels not working

Hi @Loopy005,

Welcome to the Community, thanks for taking the time to post.

It's possible that the fault causing the box to crash is also affecting the broadband connection getting to the box.

Have you double checked that the hub is connected to the broadband and then completed a factory reset on the box?

Thanks

Matt

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zulu17
Distinguished Guru
Distinguished Guru
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Message 3 of 3

Re: Swapped you view box over and subscription channels not working

Hi @Loopy005  

just want to clarify which box or boxes you are using.

you mention that the box you swapped to is brand new.

Are  you now using the new replacement box that BT sent you and is this the one that you cannot receive the subscription services on ?

 

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