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Iamshaunyb
Beginner
642 Views
Message 1 of 15

Switching Youview Box on destroys freeview signal

SInce installing the youview box in my room I have found that switching it on completely kills the freeview signal. This behaviour only happens when the box is on, if the box is off or on standby my TV freeview receiver can pick up all channels with no problem or loss of signal. When switching the youview box on, signal will be lost on both my TV and the youview box. Am I the only person experiencing this or is this a common problem with people having to use these boxes especially with indoor aerials? I am reluctant to go to the shop and buy a more expensive aerial if the underlying issue is a box that essentially produces so much interference that it causes loss of signal.
I look forward to hear people's experiences of this.
Shaun
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14 REPLIES 14
rarmitage124
Recognised Expert
639 Views
Message 2 of 15

Re: Switching Youview Box on destroys freeview signal

So is your tv, arial lead connected to the Youview box which is then connected to the actual arial port in the wall?

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Iamshaunyb
Beginner
635 Views
Message 3 of 15

Re: Switching Youview Box on destroys freeview signal

The set up is internal aerial into back of youview. Then the pass through from the back of the youview box into the TV.
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gomezz
Recognised Expert
625 Views
Message 4 of 15

Re: Switching Youview Box on destroys freeview signal

Double check there is no shorting between the signal wire and the braid both on the aerial feed cable and the patch cable.

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4KMarty
Aspiring Expert
621 Views
Message 5 of 15

Re: Switching Youview Box on destroys freeview signal


@Iamshaunyb wrote:
I am reluctant to go to the shop and buy a more expensive aerial if the underlying issue is a box that essentially produces so much interference that it causes loss of signal.

Have you enabled RF LOOP THROUGH in the YouView box's settings menu? 

 

Press the blue Y button, scroll to DEVICE MANAGEMENT and make sure it's on. If it's not, it won't share the signal with the TV.

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Iamshaunyb
Beginner
620 Views
Message 6 of 15

Re: Switching Youview Box on destroys freeview signal

There is none. These are brand new cables. The interference only occurs when the youview box is on. This is the only consistent element to interference. The box goes on and the signal drops. It's also worth noting that the only time I can get a small bit of signal is by moving the aerial very far away from the youview box. But this is a hit and miss game. When youview box is off or on standby there is no interference
I also, just for the sake of testing, put the aerial directly into the TV, freeview works fine on inbuilt unit, turn on youview, total signal loss. This has to be the box.
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Iamshaunyb
Beginner
616 Views
Message 7 of 15

Re: Switching Youview Box on destroys freeview signal

4kmarty - yes I have in response to your question 🙂
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4KMarty
Aspiring Expert
612 Views
Message 8 of 15

Re: Switching Youview Box on destroys freeview signal

But the YouView box works fine? You can watch the aerial channels OK via that? 

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Iamshaunyb
Beginner
610 Views
Message 9 of 15

Re: Switching Youview Box on destroys freeview signal

No.. as soon as youview box goes on, signal dies. I have to do a merry dance with the aerial to find signal. I find that in order for the aerial to find signal it cannot be in direct line of sight of the youview box, which again points to interference
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4KMarty
Aspiring Expert
605 Views
Message 10 of 15

Re: Switching Youview Box on destroys freeview signal


@Iamshaunyb wrote:
No.. as soon as youview box goes on, signal dies. I have to do a merry dance with the aerial to find signal. I find that in order for the aerial to find signal it cannot be in direct line of sight of the youview box, which again points to interference

It's an indoor aerial then? Is it possible to borrow one from someone? Or to buy a lowcost one to check what happens? Does your current one have some kind of booster? Is it a powered model? 

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