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DrBob1
Beginner
250 Views
Message 1 of 3

T2100 failing to boot up

My youview T2100 is failing to boot up.

It gets as far as the 'waking up' screen then goes black and hangs. Interestingly though, as soon as the screen goes blank, I hear a noise from the box - similar to the noise you used to hear when a modem was trying to connect. This noise keeps repeating itself, has a rest for 15 secs and then starts again for a minute.

I have tried a soft reset - no luck. I have tried maintenence mode 1 - no luck. I tried maintenence mode 2 but it said that was not available. Not tried 3 yet as I dont want to loose the recorded programmes.

Any hope that the box is not dead?

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2 REPLIES 2
DrBob1
Beginner
219 Views
Message 2 of 3

Re: T2100 failing to boot up

Bump!

Tried maintenance mode 5 and that was also not available.

Very worried about this noise it is making. Anyone got any ideas?

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David_H
BT TV Expert
201 Views
Message 3 of 3

Re: T2100 failing to boot up

Hi @DrBob1 , there are few moving parts in the box to create noise, the symptoms described sound like a potential hard drive failure. Could you send me a PM with your home BB number and serial of your set top box (located on the label on the bottom of the box) so I can look into this for you?

thanks
David