We were sweet talked into upgrading to BT Halo with associated You View TV box and new router less than 6 months ago when our previous contract came up for renewal. Everything seemed fine and then iPlayer started to buffer and would eventually crash which meant a long wait for the box to reconnect to the internet. Since the corona lockdown it now appears that Netflix and Amazon Prime are suffering the same affliction (the buffering, not the coronavirus). Is this a common problem as it appears, after looking through this forum, that the iPlayer issue has been present for years?! I really feel like ripping the lot out and telling BT where to stuff it as it would appear we've totally ripped-off. I'm only posting on here because I can't actually get through to them to vent...
Hope you are doing well. You can check the internet connection Like Ethernet or adapters whatever you are using. Buffering means internet isn't working fine for TV. If you are using Ethernet cable, Just plug out cable and plug in again both ends. Make sure you have plugged in Ethernet at port 4 on hub. Then restart your TV box. If it doesn't help, you can contact BT at 0800800150 to get the adaptors/connectors arranged.
Hope it helps.
It isn't really practical for us to link the hub to the TV box with a cable - is TV not intended to work with wifi, even though we have 2 of those additional booster disks...? We were assured by the engineer that wifi connectivity would be available in every room of the house.
We can access iPlayer and Netflix through the XBox via wifi with absolutely no buffering problems at all. My theory is that the YouView box itself isn't fit for purpose via wifi, even when just watching terrestrial TV we get screen messages telling us that the box has reconnected to the internet.
Yes, you can use Wi-Fi as well. Discs are different things. It helps to extend Wi-Fi connection To the area of house where you poor connection. Over Wi-Fi TV works but seems you are getting interruption over wifi (keep dropping and reconnecting ). As it is working fine over Xbox that mean internet is fine. It's Just issue over Wi-Fi with TV . If Ethernet connection isn't possible, you can go with Wi-Fi connectors. It will give you smooth connection. One will be placed near hub another near TV. BT can provide you this. You don't need to buy it from somewhere. I had same issue earlier, it is fixed now since m using adaptors.
Have you tried re-starting and/or resetting your router and doing a factory reset on the TV box? you can do a soft reset which will keep any recordings you may want to keep.
I've got Halo and BT TV and not having any problems on any devices. What's the model number of your TV box?
Thanks fir the reply.
4K UHD, model number 91-00869
Done all the sequential restarts etc (how often are you supposed to do that?), made sure software is up to date etc.
It isn't connected ny a wire to the hub so in my ignorance I used the term wifi to mean wirelessly - my bad (probably).