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magpie03
Expert
1,337 Views
Message 1 of 6

TV Everywhere App Cannot Login TVE_A931

I have just upgraded to Entertainment Max and been trying to use the app that's included in this package.

I cannot even login in and the error code I'm getting says it's not valid when I look it up :

TVE_A931

I'm not sure whether this is an account problem but I'm hoping a mod can hopefully pick this up and help me sort this so I can use the app!

Thanks

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5 REPLIES 5
magpie03
Expert
1,282 Views
Message 2 of 6

Re: TV Everywhere App Cannot Login TVE_A931

Has anyone else had this problem?
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Fannon
Aspiring Contributor
1,277 Views
Message 3 of 6

Re: TV Everywhere App Cannot Login TVE_A931

Hi I've posted about a similar problem, I can't log in I get the code tve_a901 and then it changed to tve_a911 , it been with them six weeks are so but still nothing has changed
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Fannon
Aspiring Contributor
1,275 Views
Message 4 of 6

Re: TV Everywhere App Cannot Login TVE_A931

Did u try to log in to watch TV in the web page?
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magpie03
Expert
1,259 Views
Message 5 of 6

Re: TV Everywhere App Cannot Login TVE_A931


@Fannon wrote:
Did u try to log in to watch TV in the web page?

Yes I tried that and it says BT TV isn't available on this account. Makes no sense as I'm on Entertainment Max!

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magpie03
Expert
1,232 Views
Message 6 of 6

Re: TV Everywhere App Cannot Login TVE_A931

1 hour 40 mins on chat and still doesn't work, with no soloution. An error code that even BT don't know what it means!!
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