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DavidM
Moderator
Moderator
370 Views
Message 11 of 13

Re: TV app won't pair to the box - Like others it says I need to update the box

Hi guys,

Thanks all for posting. Just to let you all know a new version of the app will be available in stores within the next 24hrs and should resolve your issues.

Cheers

David

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sadlard
Beginner
199 Views
Message 12 of 13

Re: TV app won't pair to the box - Like others it says I need to update the box

Hi, I’ve just replaced my YouView app with the BT TV app and can no longer pair with my HUMAX DTRT4000  box. Initially the app came up with the error message that I needed to upgrade the box.  I unpaired and then have since tried to pair but nothing is found. I have performed a factory reset on the box. The software is all up to date.  The box is connected to the network with a cable.  I am a  BT customer so would expect this service to be possible. Any help appreciated to re connect. Thanks

 

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sadlard
Beginner
189 Views
Message 13 of 13

Re: TV app won't pair to the box - Like others it says I need to update the box

I’ve also just set up a Tenda mesh WiFi so wondered if this is stopping the BT box from being visible. Thanks

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