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Dandan56
Beginner
732 Views
Message 1 of 4

TV guide not showing my now channels

I have tried to reset the box and a d rwtune channels it says 128 subscription channels but not is showing in the TV guide

 

Any helpers? 

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3 REPLIES 3
NigelB72
Guru
729 Views
Message 2 of 4

Re: TV guide not showing my now channels

Check the EPG settings to make sure no channels are hidden

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zulu17
Distinguished Guru
Distinguished Guru
719 Views
Message 3 of 4

Re: TV guide not showing my now channels

@Dandan56  Try restarting the BT Tv Youview box by holding the front button for 8 seconds or so  and see if the channels appear after the restart.

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PaddyB
Moderator
Moderator
697 Views
Message 4 of 4

Re: TV guide not showing my now channels

Hi @Dandan56,

Welcome to the Community and thank you for posting. 

@NigelB72 suggestion about the hidden channels is a good starting point. 

To check for the hidden channel 

  • Go to the TV guide, then press the YELLOW button on your remote
  • Enter your YouView PIN
  • Press the RED button (not the red 'R' button for recording) and this will restore any hidden channels

You can find out more here - Missing Channels 

Thanks,

Paddy

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