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dextersk
Newbie
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Message 1 of 2

Talk Talk youview+ box (DN372T) on BT

Hi,

 

I`m a new BT customer with BT Infinity + Entertainment starter pack + HD extra + BT sport package.

 

As I was previously talk talk customer I decided I`ll keep my old talk talk youview+ box (DN372T.01.02P)

 

When service was connected I updated my old box for BT software. Currently sw version is :

 

Manufacture sw : 72.42.57

Componenet sw: 3.0.47

Platform config: 3036

ISP config: 243

 

I`m having issue with BT Sport 3 HD program (channel 432) with no sound on it. Other programs (incl. HD) are all right.

 

Does anyone have any idea what could be an issue in here ?

 

Thanks a lot !

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Distinguished Guru
Distinguished Guru
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Message 2 of 2

Re: Talk Talk youview+ box (DN372T) on BT

It is a known issue with some Talk Talk supplied Huawei models.

 

https://community.youview.com/youview/topics/huawei-youview-box-no-sound-channel-431

 

(BT Sport 3 HD was previously BT Sport Europe HD and before renaming occupiede channnel 431)

 

 

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