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barryinwales
Aspiring Contributor
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Message 3 of 15

The Killing Series 1 episodes 4

I am having trouble with The Killing Series 1 episodes 4. The episode freezes at about 17+ mins. I have tried to run it on a few occassions in the 24 hour rental period (which is now over) but it freezes every time and refuses to let me 'skip' on. I don't fancy re-renting this episode or any other for that matter to I have any confidence in success.

Anybody any idea where I go from here?

Thanks

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14 REPLIES 14
Distinguished Guru
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Message 1 of 15

The Killng Series 1 episodes 10 and 12

Both these episodes freeze during playback and won't progress.
On episode 12 the picture pixelates at 23:11 in,then freezes with the spinning triangle.
Episode 10 does the same 5:17 into programme.

All normal procedures followed to address the issue. Other On Demand programmes work.


BTLife | 1967 Plus Radio | 1000 Classical Hits
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Moderator-Retired
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Message 2 of 15

Re: The Killng Series 1 episodes 10 and 12

Hi Stuart,

 

Thanks for letting us know.  I'll report this now and get it sorted out.

 

Cheers

 

Craig

 

 

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Oranda
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Message 4 of 15

Re: The Killing Series 1 episodes 4

Barry, others seem to be having issues as well, see this thread:

http://community.bt.com/t5/YouView-from-BT/The-Killng-Series-1-episodes-10-and-12/td-p/940684
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Distinguished Guru
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Message 5 of 15

Re: The Killing Series 1 episodes 4

I can't promise a so,union to this. Someone else had a problem with Episode 3. Episode 3 & 4 worked for me. I have reported this and it is with the technical team.


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barryinwales
Aspiring Contributor
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Message 6 of 15

Re: The Killing Series 1 episodes 4

Thanks Stuart

A couple of quick questions:

1. how will I know if the problem is resolved or otherwise?

2. how do I follow it up if required?

Your help is much appreciated.

 

 

 

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Moderator-Retired
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Message 7 of 15

Re: The Killing Series 1 episodes 4

I've merged these two threads as they are being looked into as part of the same investigation. They were being worked on yesterday but I'm afraid I don't have a fix time yet. If I hear anything today I'll post back here.

Dean
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Distinguished Guru
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Message 8 of 15

Re: The Killing Series 1 episodes 4

Simply by trying it regularly. It isn't fixed yet. I know it has been replicated and passed to the engineers to find out what is wrong with this series. I had a nice chat with someone yesterday.


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hughesged
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Message 9 of 15

Re: The Killing Series 1 episodes 4

The Killing Series 1 has disappeared completely from the menus and search facility only Series 2 appears. I had put episode 1 on 'favourites' so can access that only no other episodes! It was there until Sat evening! Not impressed! Need to resolve these sort of issues quickly and better still not have them in the first place _ this is s highly competitive market and poor service will only result in customers going elsewhere.
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Distinguished Guru
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Message 10 of 15

Re: The Killing Series 1 episodes 4

Because there was an issue with the entire series I think it has been hidden from view until it is fixed. I know for a fact they are working on it. I can watch episode 10. That was faulty but no longer stalls.

Be patient it will be back and will work.


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