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nickmorc
Aspiring Expert
787 Views
Message 11 of 32

Re: Truly Fed Up with BT Pro!!!

Totally agree, this has to be the worse bit of tech kit that I have for reliability. Needs rebooting at least once a week or more.

When it works its great. I think BT might have a problem on their hands with the Pro Box.

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PJCORNELLY
Aspiring Expert
770 Views
Message 12 of 32

Re: Truly Fed Up with BT Pro!!!

I just want out of contract it is hopeless. The whole experience is just flimsy. I appreciate it does not cost as much as Sky or Virgin, but there again you are getting a really stripped back option.

That said if you are paying for a service it should be relatively problem free. Daily issues are not acceptable!

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jam2000
Recognised Expert
719 Views
Message 13 of 32

Re: Truly Fed Up with BT Pro!!!

Never had any of these issues and box seems fine. Could just be a faulty box.

biohazardx9
Aspiring Expert
692 Views
Message 14 of 32

Re: Truly Fed Up with BT Pro!!!

I agree.

Mines been spot on. He should try another box.

 

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PJCORNELLY
Aspiring Expert
658 Views
Message 15 of 32

Re: Truly Fed Up with BT Pro!!!

I did a factory reset this morning and removed the power cable. Set it back up this afternoon and just tried the box now and so far ok. A test recording worked set through the box and app.

Now is working from the EPG as are apps etc.  Signal is strong.

Fingers crossed 🤞 

It's only a bedroom set up as I use Sky Q mainly but it should still work.

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PJCORNELLY
Aspiring Expert
621 Views
Message 16 of 32

Re: Truly Fed Up with BT Pro!!!

Just switched on and seems fine. The reset must have cleared any issues. I hope so 🤔

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biohazardx9
Aspiring Expert
561 Views
Message 17 of 32

Re: Truly Fed Up with BT Pro!!!

I think Roy from the IT crowd will say, "have you tried turning it off and on again?" 

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PJCORNELLY
Aspiring Expert
504 Views
Message 18 of 32

Re: Truly Fed Up with BT Pro!!!

Is this a fault, not sure?

This last few days when I turn the box on it knows what channel was last viewed but there is no picture or sound, the menu does overlay and works if options selected. This happens for over air channels and not those streamed.

To start the over air broadcast I have to select any freeview channel but not the one that was last on (the blank screen) and then select the last channel I was on, if that's the one I want to watch. Picture and sound then return.

Hope that makes sense.

Fault or feature!?

biohazardx9
Aspiring Expert
487 Views
Message 19 of 32

Re: Truly Fed Up with BT Pro!!!

I don't have that issue so that looks like an hdcp error. That will be your TV I'm sure. 

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PJCORNELLY
Aspiring Expert
471 Views
Message 20 of 32

Re: Truly Fed Up with BT Pro!!!

TV I'm sure is fine and if it was the TV or a cable then would it not also affect streamed channels "NOW" as they are fine. It is just Freeview channels.

The Pro Box is definitely and oddball, it's a shame because it's a nice piece of kit when running smoothly.

I'm sure there's a software update coming!

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