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Recognised Expert
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Message 11 of 22

Re: Trying to access NOW TV on other devices other than through You View Box

@EmmaR it can take a couple of days as they won't be exclusively working on your issue. Your query will go into their job queue. 

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Beginner
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Message 12 of 22

Re: Trying to access NOW TV on other devices other than through You View Box

I’m having this same sky email address issue where I can’t watch on other devices  can you change my nowtv username and email please?

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Moderator
Moderator
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Message 13 of 22

Re: Trying to access NOW TV on other devices other than through You View Box

Hi @lexcgold 

Welcome to the BT Community and thanks for your post!

I'm sorry that you're having problems accessing Now TV with your current Sky email address.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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Beginner
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Message 14 of 22

Re: Trying to access NOW TV on other devices other than through You View Box

I am also having this problem could you please assist me ?

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Moderator
Moderator
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Message 15 of 22

Re: Trying to access NOW TV on other devices other than through You View Box

Hey @Emylou28 

Welcome to the Community and thanks for your post!

I'm sorry that you're also having issues activating Now TV with your current email address.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Please include an alternative email address when you get in touch 😊

Cheers,

Robbie

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Beginner
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Message 16 of 22

Re: Trying to access NOW TV on other devices other than through You View Box

Hi, 

I'm also having the same issue. I also have a Sky email registered. 

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Moderator
Moderator
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Message 17 of 22

Re: Trying to access NOW TV on other devices other than through You View Box

Hi @adamo, I'm really sorry you're unable to activate your NowTV apps, it's very likely due to the Sky email address so I've sent you a private message so you can get in touch with the moderation team. Please can you include an alternative email address in your reply and we'll be happy to help?

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Beginner
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Message 18 of 22

Re: Trying to access NOW TV on other devices other than through You View Box

Hi, I am also having the same problem. I am trying to sign in to NowTv app and it doesn't recognise my sign in details or even my surname. I have a Gmail address, not a sky one like those above. 

I am trying to watch through the app as my BT Box keeps losing the apps and guide at least once a night but tonight, every 10 mins. Very frustrating for a new customer! Broadband and WiFi working fine, just the TV with problems. 

 

Can you please help me with either issue?

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Moderator
Moderator
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Message 19 of 22

Re: Trying to access NOW TV on other devices other than through You View Box

Hi @rikman808 and welcome to the community.

Sorry you're having problems with your NowTV. It sounds like you have a TV fault so we'll need to take a closer look at that for you. I'll drop you a private message now so you can get in touch.

Cheers

David

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Beginner
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Message 20 of 22

Re: Trying to access NOW TV on other devices other than through You View Box

Can someone please sort my issues out. I've recieved a private message, provided additional details and am still waiting for the problems to be resolved. Really disappointing service. 

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