I’ve only had BT TV for a couple of months but find the volume buttons on the tv remote don’t work very well. Im having to press very hard to increase or decrease the volume. Batteries are fine and I’m pointing the remote straight at the box. All other functions on the remote work well.
Apologies, should have been clearer. The sound comes through speakers via an AV receiver to which the BT box is attached.
The BT remote is being pointed at the BT box. With my previous Sky setup pointing the remote at the Sky Q box altered the volume as the box was connected to the AV receiver - as is the BT box. When we changed provider, I simply replaced the Sky Q box with the BT box. All is fine save this volume issue.
This assumes there is a code for your AV receiver for you to enter.
I am not familiar with Sky set ups but I am guessing that you had someone in to install it for you and they set up the Sky remote to control your AV receiver as I would not expect it to be able to do that straight out of the box. Unless someone knows different?
In the meantime all I can suggest is that you use the AV receiver's remote control to change volume.
Which BT box do you have? If it's the Pro Box then there are no codes or need to point the remote as it's bluetooth. I believe volume control of other devices is achieved via CEC over HDMI.
I have the Pro Box. Excuse my lack of knowledge but what does 'achieved via CEC over HDMI' mean?