My Youview box exhibits the same problems as those reported by others in this thread - the frequency of reset required is a couple of times per week - I'm fed up with it!! Any chance of a box upgrade, BT?
First of all, I am sorry so many of you are having problems with our service.
We are actively investigating this and need help from some of our customers.
How can you help us?
We want to recover Youview boxes from our customers and send you new ones to use. Send me a message with your BT Account number or Telephone number and I will in touch.
How will that help?
We will be putting boxes we recover through a series of tests to help identify what the problem is, from there we will be able to identfy a fix and help improve our customer experience.
What about those of us having this issue but bought your box outright and are not BT customers? Do we get a new box to resolve this, too?
That is a great question!
It would boil down to what is at fault.
If it was hardware, and ultimately our strategy as BT was to replace boxes in the field then we would reach out to all BT customers.
If you picked up a box from the high-street and it was a hardware fault you should contact the manufacturer to get a replacement.
If it turns out to be software and we can apply a remote fix, you won't need a new box.
Hello trusty forum members!
Thanks to all of your efforts taking the time to post and report your faults, and working with me to retrieve your box for testing. We have identified the root cause and have a patch lined up ready for deployment.
We are looking to target a near software release in the next month or so.
I will post confirmation once I have finer details.