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Newbie
1,346 Views
Message 11 of 29

Re: UHD Box keeps going into Maintenance Mode

Hi,
I have a BT Youview box and I’ve only had it a month and it’s come up twice when I turn my TV on with the maintenance mode.
Can you advise why this keeps happening?
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Newbie
1,322 Views
Message 12 of 29

Re: UHD Box keeps going into Maintenance Mode

Hi,
My box keeps doing this how can I stop it?
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Contributor
1,307 Views
Message 13 of 29

Re: UHD Box keeps going into Maintenance Mode

This problem has been around for a while. Can't get a sensible answer from anyone...
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Beginner
1,260 Views
Message 14 of 29

Re: UHD Box keeps going into Maintenance Mode

My Youview box exhibits the same problems as those reported by others in this thread - the frequency of reset required is a couple of times per week - I'm fed up with it!! Any chance of a box upgrade, BT?

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BT TV Expert
1,143 Views
Message 15 of 29

Re: UHD Box keeps going into Maintenance Mode

Hello Everyone,

 

First of all, I am sorry so many of you are having problems with our service.

 

We are actively investigating this and need help from some of our customers.

 

How can you help us?

We want to recover Youview boxes from our customers and send you new ones to use. Send me a message with your BT Account number or Telephone number and I will in touch.

 

How will that help?

We will be putting boxes we recover through a series of tests to help identify what the problem is, from there we will be able to identfy a fix and help improve our customer experience.

 

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Newbie
1,122 Views
Message 16 of 29

Re: UHD Box keeps going into Maintenance Mode

Hi DarrenW

 

What about those of us having this issue but bought your box outright and are not BT customers? Do we get a new box to resolve this, too?

 

Thanks,

 

Steve

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BT TV Expert
1,115 Views
Message 17 of 29

Re: UHD Box keeps going into Maintenance Mode

Hi @ultrasteve,

 

That is a great question!

It would boil down to what is at fault.

 

If it was hardware, and ultimately our strategy as BT was to replace boxes in the field then we would reach out to all BT customers.

If you picked up a box from the high-street and it was a hardware fault you should contact the manufacturer to get a replacement.

 

If it turns out to be software and we can apply a remote fix, you won't need a new box.

 

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Message 18 of 29

Re: UHD Box keeps going into Maintenance Mode

Any further info on this as I have one of these bt boxes for my mum and recently all it seems to do is go into maintenance mode.. even when she's watching something on it.. it just comes up starting up.. then goes into maintenance mode without her pressing anything.. starting to annoy now..
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Contributor
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Message 19 of 29

Re: UHD Box keeps going into Maintenance Mode

Happened to me again last week. I was away on holiday. All recordings failed! It was sat in maintenance mode for 4 days. Please sort this out.

If this is any help, it was not connected to the internet when it happened..
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BT TV Expert
965 Views
Message 20 of 29

Re: UHD Box keeps going into Maintenance Mode

Hello trusty forum members!

Thanks to all of your efforts taking the time to post and report your faults, and working with me to retrieve your box for testing. We have identified the root cause and have a patch lined up ready for deployment.

We are looking to target a near software release in the next month or so.

I will post confirmation once I have finer details.

Thanks everyone!

 

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