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Newbie
773 Views
Message 21 of 29

Re: UHD Box keeps going into Maintenance Mode

Can anyone tell me whether the patch has been released and whether it has solved the problem, please?

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Newbie
758 Views
Message 22 of 29

Re: UHD Box keeps going into Maintenance Mode

DarrenW has this patch released yet and did it fix the constant going into Maintenance Mode?
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BT TV Expert
737 Views
Message 23 of 29

Re: UHD Box keeps going into Maintenance Mode

Hi @Shanusanus @carabean,

 

We are still working through the patch, the fix has been successful but we are just reviewing our test data before we decicde to roll-out the patch to all UHD boxes.

Once I have a software release date the patch will be part of, I will update the Forum post.

 

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Newbie
713 Views
Message 24 of 29

Re: UHD Box keeps going into Maintenance Mode

New customer here. Same issue. One week, 7 resets. Sigh.
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Newbie
684 Views
Message 25 of 29

Re: UHD Box keeps going into Maintenance Mode

Mine is not a UHD box btw, it’s a Youview+, same issue
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Contributor
676 Views
Message 26 of 29

Re: UHD Box keeps going into Maintenance Mode

Just hold on for about 4-6 months and it should be sorted. Just don't go on holiday. It always happens to me on holiday...
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Aspiring Contributor
614 Views
Message 27 of 29

Re: UHD Box keeps going into Maintenance Mode

VERY frustrating. We have had this issue for several months now.
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BT TV Expert
598 Views
Message 28 of 29

Re: UHD Box keeps going into Maintenance Mode

Hang in there @gcwj !

We do have the fix confirmed in a software release soon.

On another forum thread we had a discussion about how we could try to mitigate the issue.

This has not been tested but if you change the Youview box's Power Mode to "Always Ready" it may avoid the problem.

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BT TV Expert
411 Views
Message 29 of 29

Re: UHD Box keeps going into Maintenance Mode

A fix is now being rolled out, softare version 31.106 has been rolled out to 30% of UHD users and will be 100% by 05/11.

I would appreicate feedback on whether this has or has not resolved your problems.

Thanks.

 

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