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Archie1971
Aspiring Contributor
532 Views
Message 1 of 3

UHD Box keeps going into Maintenance Mode

Any reason why box on booting up goes straight to blue screen mainteance mode?

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2 REPLIES 2
Moderator
Moderator
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Message 2 of 3

Re: UHD Box keeps going into Maintenance Mode

@Archie1971 That shouldn't be happening, I'd recommend you report the issue to the BT TV helpdesk for further investigation. 

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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BT TV Expert
BT TV Expert
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Message 3 of 3

Re: UHD Box keeps going into Maintenance Mode

@Archie1971 Heya,

 

I am a BT employee and will investigate your issue. Are you able to PM me your telephone number so I can investigate further.

Sounds like a hardware failure on the set top box.  

Look forward to hearing from you.

Community ModeratorGemma
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I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.