cancel
Showing results for 
Search instead for 
Did you mean: 
FC12
Aspiring Expert
309 Views
Message 1 of 4

UHD Max package

Go to solution
Hi sorry if this has come up before
I recently upgraded my tv to the Max package but I was sent the youview plus box. Should I have not got the UHD box?
0 Ratings
Reply
3 REPLIES 3
Moderator
Moderator
296 Views
Message 2 of 4

Re: UHD Max package

Go to solution

@FC12 Thanks for posting. The Max HD package is for customers that can't get a fast enough speed for the UHD package which is called Max 4K.

What broadband speed do you get? If its below 44Mb then you can't take out the UHD package as it needs to be above this to carry the UHD channels.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
FC12
Aspiring Expert
292 Views
Message 3 of 4

Re: UHD Max package

Go to solution
I think I get about 40mb in my area which I guess is the reason. Thanks for confirming.
0 Ratings
Reply
Moderator
Moderator
239 Views
Message 4 of 4

Re: UHD Max package

Go to solution

@FC12 Yeah that would mean that you can't get the UHD service at the moment sorry. Smiley Sad

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply