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nashmills
Contributor
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UHD Youview box crashes when powered off

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This has been happening for the last month or so. When I turn it off the blue light stays on and the device becomes unresponsive. I have to turn it off using the switch on the back and back on again. It doesn’t happen every time but seems to be getting more frequent. 

I have tried a level 2 maintenance mode reset to no avail.

Is there anything else l can try?

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TimCurtis
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Re: UHD Youview box crashes when powered off

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I've had 2 Ultra boxes that exhibited similar issues so got BT to replace them with a standard T2100 as they seem more reliable.

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nashmills
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Re: UHD Youview box crashes when powered off

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I have now solved the problem. It was related to the Logitech Harmony remote I use. I also would like to go back to a T2100. I don't have a 4K TV so apart from the extra storage there is no benefit and I have to put up with the noisy fan.
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