Hi I've got the new you view box and I'm having problems with uktv I keep getting the same error message UKTV-03-V005 I've tried to reset but on the settings menu there isn't that option it's just voice control broadband signal picture and sound and tv channels and power and standby. I don't have buttons on the top of the box either. Can anyone help me figure it out. It hasn't worked since I got it 3 weeks ago. Netflix and prime work ok.