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Flossy744
Contributor
891 Views
Message 1 of 9

UKgold

Haven’t used UKGOLD in a good few months but this evening I tried  to load the app and it just started to load then went back to the channel I was watching before.

Not very good with technical,so be kind.

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8 REPLIES 8
NigelB72
Recognised Expert
860 Views
Message 2 of 9

Re: UKgold

Try resetting the box by turning it off for 30 seconds using the power switch on the back and then turning it back on... 

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Flossy744
Contributor
826 Views
Message 3 of 9

Re: UKgold

Thank you, tried that just now and unfortunately it still won’t load, it starts to then just goes black and back to the previous program.

 

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NigelB72
Recognised Expert
809 Views
Message 4 of 9

Re: UKgold

Go into the settings section and there's a couple of options to update software and players. Select both of them and see if there is an update available. 

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Flossy744
Contributor
801 Views
Message 5 of 9

Re: UKgold

Again thank you, I did what you suggested but everything was up to date as of today 7th December.

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Flossy744
Contributor
783 Views
Message 6 of 9

Re: UKgold

The message I am getting when going to settings app update is this

 

We can’t update your Apps 

please try again later or visit bt.com/tverrors

I did this and it asked for an error code, but there is no error code.

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Flossy744
Contributor
733 Views
Message 7 of 9

Re: UKgold

So, anyone else who can offer help ?

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zulu17
Distinguished Guru
Distinguished Guru
714 Views
Message 8 of 9

Re: UKgold

Hi @Flossy744 

Am I correct in assuming that you are  trying to watch UK Gold programmes on the Youview Box UK TV Play app 

If so there may be a similar problem on the Youview community

https://community.youview.com/youview/discussion/comment/19008261#Comment_19008261

 

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Flossy744
Contributor
704 Views
Message 9 of 9

Re: UKgold

Zulu17

Thank you for taking the time to help.

I have looked at the link, the only thing I haven’t tried is the factory reset, I don’t think I could manage to do that it all seemed very technical and if I did it I’m sure I would never be able to set it up again, BT came out and set everything up.

I will probably have to get BT to come out and sort it, or do without that App.

Thank you again.

 

 

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