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richfoll
Newbie
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Message 1 of 2

Unable to enter text to fill in email and password boxes on Prime Video player sign-in

Hi

I am trying to log into the Amazon Prime Video player on my YouView box. The player opens up fine and asks me to sign in or register. I am already subscribed to Amazon Prime so i press sign in. Screen then asks me to 'sign in with my Amazon account' and gives me 2 boxes for email and password. With either box highlighted, I press the remote number keys multiple times to attempt to enter text but nothing happens. 

Anyone else had this problem? I suspect there is an easy fix but don't know what I'm doing wrong. Surely this is the way to enter text from the remote?

Incidentally, I don't think this matters but I am not a BT TV subscriber. I have BT internet and use the BT You View Box for streaming and freeview. 

Any help gratefully received. 

TIA!

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Distinguished Guru
Distinguished Guru
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Message 2 of 2

Re: Unable to enter text to fill in email and password boxes on Prime Video player sign-in

Hi @richfoll 

Have you tried pressing the OK key  , its a long while since I went thru the sig in process

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