cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
JSB1980
Contributor
2,433 Views
Message 1 of 7

Unable to log into Netflix

Go to solution

Netflix emailed me to suggest changing my password because of a suspected security threat (no idea!) so I did. However, I am now unable to log in to the app on my BT Youview box. I changed the password one more time, still no joy. Bear in mind I managed to sign back in to the iPad app on both occasions with no problems.

 

I even reset the Youview box but no joy signing in then, either. Is there anything that can help me? The YouView app is my only way of being able to watch Netflix on my television.

 

I have been a Netflix customer for a couple of years before I joined BT, by the way. Wouldn't have thought that would make any difference but I'll still mention it.

0 Ratings
6 REPLIES 6
BT TV Expert
BT TV Expert
2,419 Views
Message 2 of 7

Re: Unable to log into Netflix

Go to solution

Hi, please try launching the Netflix app on your Youview device and entering the following key combination;

 

up, up, down, down, left, right, left, right, up, up, up, up.

 

This should present a number of options. Please select "Sign out" and confirm. "Yes".

 

Once this has completed, select "Sign in" and try again with your known working credentials.

 

Please let me know how you get on.

Community ModeratorGavinL
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
JSB1980
Contributor
2,401 Views
Message 3 of 7

Re: Unable to log into Netflix

Go to solution

That worked, thank you Gavin! 

0 Ratings
BT TV Expert
BT TV Expert
2,392 Views
Message 4 of 7

Re: Unable to log into Netflix

Go to solution

Excellent, happy viewing!

Community ModeratorGavinL
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
0 Ratings
Fathersue
Newbie
2,279 Views
Message 5 of 7

Re: Unable to log into Netflix

Go to solution
Hi I've just solved my problem using this. Thanks. Perhaps the help desk can be told the solution as I spent a long time on the phone to them and they told me the only solution was to buy Netflix through BT.
jennieuk
Newbie
2,251 Views
Message 6 of 7

Re: Unable to log into Netflix

Go to solution
That worked for me too! Thank you. Was tearing my hair out!
0 Ratings
BT TV Expert
BT TV Expert
2,243 Views
Message 7 of 7

Re: Unable to log into Netflix

Go to solution
Great, glad this is working for you all. I'll feed this back to the help desk and see if I can get the call flows updated.
Community ModeratorGavinL
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
0 Ratings