Well the UHD box wasn't delivered today, I called BT and apparently it's been cancelled, without notifying me can I add.
So I've been back in touch and have been told my line isn't capable albeit I get 54mbps.
Totally wasted a days annual leave, not for the first time from BT either as had problems on my initial order in January too
So the advisor who said I could have it on Monday, Chris, is calling me back apparently as his colleagues don't know how he put the order in
I received my 'Welcome to Ultra HD' email yesterday too with my discount code off of a LG UHD from BT, I assumed all was well. Not a happy bunny
oh oh plus the person (Sujal - BT order department) from webchat were very unhelpful, asked numerous times to make a complaint and she ignored me. Asked for webchat to be emailed to me, funnily enough that also hasn't arrived (junk checked)
So BT customer services actually the worst I've ever used, text this morning promising call back between 15:00 and 17:00... Funnily enough they never called. After 60+ minutes with customer services who advised line isn't fast enough they put me through to tech
tech advised line is quick enough but that although the exchange is multicast enabled it's a simpler form of multicast and Ultra HD isn't enabled. That explains that then.
Another thing, when I added Sky Sports HD on 18 October, BT extended my contract for a further 12 months. I challenged this and apparently it was done by mistake. Surely that's enough to terminate my contract without termination fees?