What's puzzling now that new BT customers can purchase Ultra HD on Infinity 1 up to 38mb??
I'll probably wait until after 18 Nov and see what Sky announce. If still no UHD football then I'll be waiting for UHD Blu-Ray's for my 4K experience
Thanks for the post and welcome to the forum. I am sorry to hear you have been unable to place an order for our UHD content. I can appreciate the disappointment and it probably makes it worse when BT have been unable to explain the reason behind this.
I suspect that it may have something to do with what your speed estimate is for your line. Unfortunately when ordering UHD we rely on the speed estimate of your line, and not the actual current speed rate of your line. So while you are getting over 50MB in real terms, if the our speed estimate does not reflect this then it can prevent an order.
I cant make any promises but I would like to take a look at this for you. At the very least I will be able to offer a full explanation of why we cant supply this. Could you please drop me an email? Just click on my username (SeanD) and you will find our contact link under the 'About me' section of my profile.
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