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peter312
Newbie
2,141 Views
Message 1 of 12

Universal, BT Sport, Syfy etc have disappeared

A number of the extra channels (but not all) and BT Sport disappeared off my planner at about 8pm this evening. I have tried updating and resetting the YouView box but no joy.

Please, does anyone know if there is a bigger issue or is there something I need to do to fix this?

Many thanks
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11 REPLIES 11
Red_Snow
Aspiring Expert
2,129 Views
Message 2 of 12

Re: Universal, BT Sport, Syfy etc have disappeared

Same here, BTS have vanished and a retune now only gives me 15 internet channels.

Add this to the total loss of multicast a couple of nights ago ...... I hope this isn't the slippery slope 😮
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Distinguished Guru
Distinguished Guru
2,128 Views
Message 3 of 12

Re: Universal, BT Sport, Syfy etc have disappeared

The problem appears to be a general one affecting several/many users with BT sports and some extra channels 

 

BT have put a message out saying they are aware of a possible issue with the sports channels  which they are investigating

 

message giving status of this fault can be heard on 0800 169 0199 option 2

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hughesged
Contributor
2,111 Views
Message 4 of 12

Re: Universal, BT Sport, Syfy etc have disappeared

Same here, no BT Sport etc. This coupled with no internet  channels at all on Sunday evening for four hours is pretty poor. Totally unreliable!

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Distinguished Guru
Distinguished Guru
2,107 Views
Message 5 of 12

Re: Universal, BT Sport, Syfy etc have disappeared

A tweet from BTsport at c 22:35 says

 

 

Sorry to our YouView customers who have had issues tonight, the problem has been identified and a fix is on its way

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Distinguished Guru
Distinguished Guru
2,091 Views
Message 6 of 12

Re: Universal, BT Sport, Syfy etc have disappeared

There is also info on 

 

http://www.bt.com/help/servicestatus

 

Tue 15/10/2013 at 18:34Ongoing BT Sport Channels Missing on YouView

More details

Estimated time to resolve: 23:45

We are aware of a possible issue affecting some customers who are trying to watch Nat Geo, E!, FOX, Nat Geo Wild, History, Crime, Universal, SyFy, BT Sport 1, BT Sport 2, BT Sport 1 HD, BT Sport 2 HD, ESPN & ESPN HD on their Youview Set Top Boxes. The engineers have identified the cause of the issue and are now working to restore service.

Please continue to check this page for updates.

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Shooi
Aspiring Contributor
2,067 Views
Message 7 of 12

Re: Universal, BT Sport, Syfy etc have disappeared

Back up now following a rescan...
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Leebool
Contributor
2,030 Views
Message 8 of 12

Re: Universal, BT Sport, Syfy etc have disappeared

So those affected have to retune to get back the lost channels?
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Distinguished Guru
2,014 Views
Message 9 of 12

Re: Universal, BT Sport, Syfy etc have disappeared

I wouldn't think so


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smcbeath
Contributor
1,994 Views
Message 10 of 12

Re: Universal, BT Sport, Syfy etc have disappeared

Just back from my nightshift, and i have lost bt sport channels, sd+hd, but i still have espn sd+hd. Will do a rescan later on.

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