My saga continues — despite finally being happily setup with YouView a few weeks ago, I've received an email telling me I've ordered a new Vision+ box and BT Sport viewing card, which I have not. Currently being passed from continent to continent to try and get it sorted...
OK, 18 months down the line, and BT are still messing around wiyth my account. At random intervals, I get charged for Sky Sports and I have to keep phoning back. Each time I'm promised it's been sorted.
I NEVER BL**DY ORDERED SKY SPORTS.
Today is really taking the biscuit, overcharged by a whopping £71.70 for sports channels I do not have. This
all stems from their sales **bleep**-up in August 2013.
I'll be on the phone to them first thing in the morning.
As soon as my current broadband contract is up in June, I'm off. Adios BT. Thanks for the stress, entire mornings and evening wasted trying to sort my account out. Obviously the only way to fix my account issues is to move to another company.
BT = FAIL.
Thanks for posting. I’m really sorry you’re still having problems with the incorrect charges. I’ll take a look at this for you if you wish. Just drop me an email with your details. You’ll get the ‘contact us’ link in my profile.