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sea2dog
Aspiring Expert
855 Views
Message 1 of 19

We couldn't find broadband information for this address.

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Why do i receive this message when I use the YouView availability checker?
I have a working youview box from BT and router from the same.
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18 REPLIES 18
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 19

Re: We couldn't find broadband information for this address.

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Its possibly an account issue.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

sea2dog
Aspiring Expert
843 Views
Message 3 of 19

Re: We couldn't find broadband information for this address.

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Would this be down to me having the YouView service from BT rather than youview itself?
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sea2dog
Aspiring Expert
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Message 4 of 19

Re: We couldn't find broadband information for this address.

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I even use the YouView app to record programmes.

So the YouView checker brings up tv channel details but is unable to recognise that I have broadband.
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sea2dog
Aspiring Expert
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Message 5 of 19

Re: We couldn't find broadband information for this address.

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Thanks Keith.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 6 of 19

Re: We couldn't find broadband information for this address.

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@sea2dog wrote:
Would this be down to me having the YouView service from BT rather than youview itself?

Not sure how that works, but it should indicate that its available from BT. I am not sure even whether the moderators can advise on it, perhaps it thinks you cannot get a TV signal at your postcode.

I do notice the checker gives you an estimated broadband speed, so that may somehow link back to some database of speeds, and it has no records for your postcode and address.

sea2dog
Aspiring Expert
826 Views
Message 7 of 19

Re: We couldn't find broadband information for this address.

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Think you've probably answered it Keith being that my address is a new build and possibly not on their database as yet, having said that my address is recognised on the digital uk site.
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NeilO
Moderator
Moderator
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Message 8 of 19

Re: We couldn't find broadband information for this address.

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@sea2dog  What results do you get if you enter your landline number on the wholesale broadband availability checker?

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zulu17
Distinguished Guru
Distinguished Guru
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Message 9 of 19

Re: We couldn't find broadband information for this address.

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If @sea2dog  is using the Youview website checker

https://www.youview.com/checker/

then the broadband details are checked and provided by a thirdparty.

Personally i don't think those broadband details are accurate.

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sea2dog
Aspiring Expert
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Message 10 of 19

Re: We couldn't find broadband information for this address.

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Isn't recognised because it is a new address.
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