cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Bettles
Newbie
170 Views
Message 1 of 2

Whole Home is hopeless

I can not connect to my Whole Home. I can find the router but get “No Internet Connection”.

I can connect to the router which is feeding it though.

It used to work but for the last few weeks.... is it related to the firmware update?
0 Ratings
1 REPLY 1
Moderator
Moderator
109 Views
Message 2 of 2

Re: Whole Home is hopeless

Hi @Bettles Sorry you are having a problem with your Whole Home Wifi connection.

Please contact the product helpdesk and they will be able to help you. They can be contacted on the phone: 0808 100 6116 Mon to Fri 9.00am to 5.30pm and Sat 9.00am to 2.00pm or by email: btconnectedhome@bt.com 

Cheers
John

Community ModeratorJohnC
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings