Do you still have BT Broadband?
I think the box does rely on an Internet connection to work, now that the NewGen software is on it.
When did you last succeed in setting a recording on the Youview box
and which Youview box model is it ?
When you cancel BT TV you should only lose access to the BT TV internet channel recordings , not normal Freeview recordings. Did you lose all recordings or just the BT TV ones?
I've cancelled BT TV twice before & not experienced any issues so as suggested a Maintenance Mode reset using option 2 first & then option 4 if that fails. A guide is found here
Are you setting recordings via the unit's Guide or by an app? I think you've answered this but just making sure.
I suspect that the BT TV app won't work without a BT TV contract but the Youview and TalkTalk ones will.
Fascinating this! After a few days away I return home, check my BT YouView box in the light of comments here and not only can I successfully record to it again but all my old (FreeView) recordings ar back. BT had told me categorically that I would lose those recordings when I cancelled my BT-TV account and sure enough, the morning after there was no sign of them. But here they are back again.
So after 3 or 4 years of paying a discounted rate for BT-TV, never having found anything we wanted to watch on it but using it just for Freeview recordings, we're where we wanted to be. And the YouView box has been paid for!
Thanks to all who contributed to this discussion.
I just use a BT YouView box bought locally, a couple of years ago, and its simply used for FreeView and catchup. I have never subscribed to any of the extra content.
I think the helpdesk have an interest in selling you more services, but they should not be misleading customers.