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D-pez
Beginner
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Message 11 of 15

Re: Why can’t I record programmes on my YouView+ box now I’ve given up BT-TV?

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They certainly shouldn’t mislead but I’m not entirely sure BT expect you to be able to get old Freeview recordings back after cancelling BT-TV
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Distinguished Sage
Distinguished Sage
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Message 12 of 15

Re: Why can’t I record programmes on my YouView+ box now I’ve given up BT-TV?

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@D-pez wrote:
They certainly shouldn’t mislead but I’m not entirely sure BT expect you to be able to get old Freeview recordings back after cancelling BT-TV

There is no reason why you should`t, as they are stored on the box and do not require authentication with the BT servers, unlike BT supplied content.

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gomezz
Recognised Expert
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Message 13 of 15

Re: Why can’t I record programmes on my YouView+ box now I’ve given up BT-TV?

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Isn't the question more why the Freeview recordings "disappeared" in the first place?
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Distinguished Sage
Distinguished Sage
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Message 14 of 15

Re: Why can’t I record programmes on my YouView+ box now I’ve given up BT-TV?

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@gomezz wrote:
Isn't the question more why the Freeview recordings "disappeared" in the first place?

They were most likely still on the hard disk, but they were not indexed, so you could not select them. If the NewGen software has now been installed, then that must have regenerated the index.

If the recordings are shown as clips and not as a list, then that means the software has been updated.

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D-pez
Beginner
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Message 15 of 15

Re: Why can’t I record programmes on my YouView+ box now I’ve given up BT-TV?

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Definitely always been on the disc - as thumbnails as they always have been. And they play OK. Puzzled as the why BT told me we’d lose them (and how they’d do that) but they certainly disappeared for a few days and then reappeared. I’m happy!
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