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BedrockFred
Contributor
268 Views
Message 1 of 2

Why do they promise to call back and never do

Any mods or BT employee explain why the Indian call centre will read through a script and if the problems not solved they say they will put the line on test and promise to call back within 24hrs but never ever do I'd rather they did'nt promise something they have no intention of doing

 

I sorted out my problem myself but that's not the point the point is if they don't do what they promise then whqts the point of them, I'd rather wait an extra hour on the phone to get a proper service that will do what they say...and BT give some decent training all this restarting turning on and off re-tuning most of us do that before we ask for help

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cactusbob
Aspiring Expert
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Message 2 of 2

Re: Why do they promise to call back and never do

In the future try contacting BT via here or Twitter. I find it usually goes through to the people in Northern Ireland (I think) who are more than helpful

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