cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
hughbetterton
Beginner
399 Views
Message 1 of 4

YOUVIEW box not working

My YouView box has stopped working. It powers on but then won’t go beyond the YouView loading screen, and moves between the waking up screen and YouView loading screen when it makes beeping noises when in the YouView loading screen. I have powered it down and waited for at least a minute. I have also tried to reset but that does not help. I think we've had the YouView box for 5 years after having an earlier  white (??) one. Seems to have given up the ghost!

0 Ratings
Reply
3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
393 Views
Message 2 of 4

Re: YOUVIEW box not working

@hughbetterton 

If you are still in a BT TV contract, ask BT to send a replacement.

If you are not in a contract, then you would have to start a new one, and BT would loan you a new BT TV box.

hughbetterton
Beginner
382 Views
Message 3 of 4

Re: YOUVIEW box not working

Many thanks. Still have a BT contract so will follow your advice. Many thanks for your help
0 Ratings
Reply
NigelB72
Recognised Expert
347 Views
Message 4 of 4

Re: YOUVIEW box not working

@hughbetterton sounds like a harddrive failure. Report it through the usual channels and they'll send a replacement

0 Ratings
Reply