I have this and have tried everything to get my On Demand service back. - Reset, manual connection, unplugging etc etc. I can't even get anythig back just temporarily! Could the problem be at Youview/BT's end? Or do I need a replacement box?
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Thank you StuartH for your initial swift response. It is a shame about the lack of subsequent communication from the "Level 2" team. I expect they are all in the pub now. Not happy about the "Customer service" from BT. Not happy at all. Please see my incident ref for info, if you are not pubbing too of course. No point in repeating it all on here.
I'm having exactly the same issues today.
Dreaded YVM104 message. Nothing seems to solve it. No problems with any of my other services.
Travelstar; Have alook at the YouView website's forum. It has very knowledgeable users. Your box almost cerainly needs to be replaced - but go through the motions of checking the router, resetting etc anyway. But most importantly get on to BT. Unfortunately BT is one of those companies you have to keep badgering for them to do anything. I reported this on Sunday. Only this PM are they trying to arrange an engineer visit. Gawd knows when that will be!
Well. I had to wait for a Saturday to becomne available for an engineer visit - That was last saturday 12th Jan. Noone tuned up! No explanation, nothing. I phoned BT who though very nice & understanding could offer no explanation for the failed appointment. Now I am having to take Monday 21st off to get this resolved. I wonder what if anything BT wiill do if no engineer turns up again! its pretty obvious I just need a new box, so please BT, liaise with Humax & YouView - Get it sorted or I go elsewhere, Sky looks like a good offering. I have never experienced such poor customer service - Talktalk were pretty lousy but this is dreadful. Companies these days should at least get the basics right. Needless to say I have told all my friends, colleagues, Facebook etc about this. It would be a great product if it wasn't for BT messing up the "customer experience".