cancel
Showing results for 
Search instead for 
Did you mean: 
Chriseverusty
Beginner
485 Views
Message 1 of 6

YVM302 On HD channels cut out

Hi
I have a bt youview humax dtr-t2110/500g/bt/hs box and keep receiving the weak signal message on hd channels every few minutes. There appears to be nothing wrong with the picture and sound when this happens, but it does totally disrupt any recording of hd channels.

I’ve followed all of the reboot, retune steps. We’ve got a new Aeriel installed and boaster.
The signal strength is 99% and 100% quality on channel 101, so I don’t see why my box cuts out and shows the ymv302 message. I’ve seen similar posts but they have weak / poor signals.

Is there a fault with the box- can I turn off this error message. We’ve been watching and recording regular definition but I’m fed up with it.

Many thanks.
0 Ratings
Reply
5 REPLIES 5
BT TV Expert
BT TV Expert
431 Views
Message 2 of 6

Re: YVM302 On HD channels cut out

Hi @Chriseverusty, I'd like to take a look at this for you. Can you send me a Private Message with your set top box  serial number and/or broadband number?

Thanks

David

BT TV expertDavid
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, and help where I can with BTTV queries. Go here for more info.
0 Ratings
Reply
Chriseverusty
Beginner
417 Views
Message 3 of 6

Re: YVM302 On HD channels cut out

Hi David
Thank for offering to help. I’m not sure how to send a private message?

0 Ratings
Reply
Moderator
Moderator
401 Views
Message 4 of 6

Re: YVM302 On HD channels cut out

@Chriseverusty if you click on @David_H's username it will bring you a webpage with a message button on the right hand side of the screen.  Post back if you need any further help with this. 

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Chriseverusty
Beginner
220 Views
Message 5 of 6

Re: YVM302 On HD channels cut out

The problem is still continuing.
I’ve called out at800 engineers twice as a mobile mast was interfering. My tv tuner is fine.
My Bt freeview box is not so I can only conclude that the timers / interference filters are not good enough.
Please can someone contact me about this. Thank you
0 Ratings
Reply
Moderator
Moderator
213 Views
Message 6 of 6

Re: YVM302 On HD channels cut out

Hi @Chriseverusty,

I'm sorry your still experiencing issues with your BT TV service. I'll be able to get my colleagues in the BT TV team to investigate.

Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

Community ModeratorPaddyB
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply