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Beginner
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You View BT TV Box not working

Hi

My You View BT TV box has stopped working. Screen states 'No Signal' but the TV works on other sources. I have turned off/on and run the troubleshooter and diagnostics. I tried Chat online and phone but cant get through. Busy times etc.

How do I order a new YouView box? I wonder if I even can as the BT Shop seems to have discontinued sale of these items. 

Grateful for suggestions

Joe 

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Moderator
Moderator
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Re: You View BT TV Box not working

Hi @Joe7 welcome to the forum and thanks for posting. Sorry that your BT TV box has stopped working. Are you still in contract for your BT TV package if so then you would get a replacement if needed? If you need to get this resolved asap then please call on 0800 800 150. If you can wait a few days then I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you.

cheers

John 

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