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Jestok
Beginner
5,573 Views
Message 1 of 6

You view box cutting out every 30seconds

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I've seen various posts on freebies or internet channels cutting out frequently and these appear to be signal or connectivity related. However, I am seeing it on both and so surely the common element here is my you view box.

I tried retuning but to no avail. It only seems to have started since we added sky sports/cinema and even then not immediately. But these last couple of days it has gotten so annoying.

Trying to watch Olympics on BBC1 HD or a movie on Sky Premiere, neither lend themselves to constantly cutting out.

Any advice? It's starting to make me want to go shopping for an alternative provider....
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rarmitage124
Recognised Expert
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Message 2 of 6

Re: You view box cutting out every 30seconds

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Is there a warning code/message? Have you tried using a new HDMI cable?

If my post has been useful, please click on the Ratings star on the left-hand side of the post.

If I have answered your question correctly please let me know by clicking on ’Mark as Accepted Solution' Thanks
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Jestok
Beginner
5,563 Views
Message 3 of 6

Re: You view box cutting out every 30seconds

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No warning or message. Sound drops, screen goes black, as if changing channel and then comes back a second or so later.

Will try another cable for now.
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Distinguished Guru
Distinguished Guru
5,559 Views
Message 4 of 6

Re: You view box cutting out every 30seconds

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Do you have any other devices connected to your TV ?

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Jestok
Beginner
5,553 Views
Message 5 of 6

Re: You view box cutting out every 30seconds

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Yes,amazonfire stick and a bluray player. I've flipped the HDMI cable from the bluray player and so far looks good. Thanks for the help!
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Distinguished Guru
Distinguished Guru
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Message 6 of 6

Re: You view box cutting out every 30seconds

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If it occurs again try disconnecting the Amazon Fire stick for a while and see it displays normally.

 

First impressions is that either your Youview to TV HDMI coonection was temporarily failing (maybe poor/loose connection)  or another HDMI device connected to the Tv is  interupting.

 

 

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