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mspro1946
Beginner
6,837 Views
Message 1 of 11

You view box freezing

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My you view box has been freezing up every 3/4 days and all I can do is switch it off at main socket then wait for it to reboot. Despite 2 visits from the bt engineer they won't change the box.  An email to bt has not been answered and when I rang again to complain i was told i may be charged £129.99 for an engineer to visit. I cannot wait for my contract to expire so i can go back to SKY.

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10 REPLIES 10
HaggisUK
Contributor
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Message 2 of 11

Re: You view box freezing

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I had the very same problem. Phoned BT and they sent out an engineer a day latter. I found I could get the box to freeze if I paused a program(Internet channel) for a period of time....so I did this for when the engineer arrived. I then explained the problem with the box freezing to him and he went straight out to the van to get a new box....best bet is to lay it on thick. The old box also had a very noisy hard drive that you could hear whirring while watching recorded programs. 

 

 

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yorkytel
Aspiring Contributor
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Message 3 of 11

Re: You view box freezing

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What happened to the stock of recordings you had on the faulty box?

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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: You view box freezing

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@yorkytel wrote:

What happened to the stock of recordings you had on the faulty box?


You have already asked that question and had the answer on this thread.

 

https://community.bt.com/t5/YouView-Boxes/Saving-archive-from-a-YouView-box/td-p/1627670

 

Why ask the same question again?

 

Most people do not keep recordings once they have watched them, as the function of the box is for time shifting only.

 

 

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mspro1946
Beginner
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Message 5 of 11

Re: You view box freezing

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Lost all recordings 3 times now. Every time bt rebooted the box when I rang them up. When the engineer came he suggested I stand the bx on wooden blocks as it was overheating. Unfortunately I have 6 months left on contract so I have to pay for something that is faulty.  I have relations who are openreach engineers and they are disgusted at the treatment we are receiving from bt.

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yorkytel
Aspiring Contributor
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Message 6 of 11

Re: You view box freezing

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Your experience interests me. You may care to check the link above from Keith Beddoe to a post of mine. My view is one should not have to lose recordings in this situation. The official line begs to differ. I am currently taking steps to check this out so we shall see. Hey hum.

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Community Manager
Community Manager
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Message 7 of 11

Re: You view box freezing

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Hi @mspro1946,

 

Thanks for the post and welcome to the forum.  I am very sorry to read of the problems you are having.  I would have hoped that after two engineer visits a solution would have been found Smiley Surprised  I fully understand your frustration.

 

Its clear from what you have written that something is not right, your YouView box should not be freezing up like you have described.  I would like to help get to the bottom of this.  Can you please send me an email with your details and we will take it from there?

 

If you click on my username (SeanD) you will find our contact link under the 'About me' section of my profile.  Fill in your details and this will generate an email which will come directly to us.  I am sure we will be able to help Smiley Wink

 

Cheers

Sean

 

 

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mspro1946
Beginner
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Message 8 of 11

Re: You view box freezing

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Hi seanD thanks for your response. Unfortunately I cannot find the link. Could you please advise. 

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Moderator
Moderator
6,702 Views
Message 9 of 11

Re: You view box freezing

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Hi @mspro1946 Sorry about that. 

 

Try my profile. Clicking on my user name and you should see a link to contact the mods just under my avatar. 

Thanks
John

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HaggisUK
Contributor
6,692 Views
Message 10 of 11

Re: You view box freezing

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"What happened to the stock of recordings you had on the faulty box?"

 

 

I lost the lot...I asked if it was possible to move them to a hard drive via USB port but was told NO.

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