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kymbuls
Newbie
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Message 1 of 7

You view box turning on

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For the last few nights my you view box has turned itself on at 1.45am which also turns the tv on. I've tried all the settings and turning off/on etc. Any ideas? It's in sleep from 1am.
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6 REPLIES 6
TimCurtis
Recognised Expert
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Message 2 of 7

Re: You view box turning on

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You could try a soft reboot when it's not recording which is holding down the power button (on the box) for about 8 seconds

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Moderator
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Message 3 of 7

Re: You view box turning on

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@kymbuls Post back and let us know if the soft reset works, if any further help is needed we'll be able to raise a case with the BT TV team to have this investigated.

Community ModeratorNeilO
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kymbuls
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Message 4 of 7

Re: You view box turning on

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Thanks I'll try this tonight and post back
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Moderator
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Message 5 of 7

Re: You view box turning on

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Hi @kymbuls Did the reset resolve this problem for you? 

Cheers
John

Community ModeratorJohnC
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kymbuls
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Message 6 of 7

Re: You view box turning on

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Hi. The first night I didn't get woken up. Last night I was awake and went down to check at 1.45 and it wasn't on so all seems good. Thanks for the help guys
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Moderator
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Message 7 of 7

Re: You view box turning on

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Hi @kymbuls Thanks for posting back and glad to hear the reset fixed things 🙂

cheers
John

Community ModeratorJohnC
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