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toobi-won
Aspiring Contributor
1,789 Views
Message 1 of 13

YouVeiw box shutting down TV every 30 minutes.

My TV started switching off every 30 minutes, 3 nights ago. After switch off the YouView box would reboot (eventually) allowing viewng for another 30 minutes before the TV was switched off again and the cycle repeated itself. I have tried a factory reset, losing all recorded programs in the process, which was very useful, not. This does not seem to have had any effect, the TV still shuts down on a regular basis, followed by the YouVeiw box rebooting. Any suggestions re this problem which does no include throwing the whole lot through the window?

Regards.

M

 

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12 REPLIES 12
ozsat
Expert
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Message 2 of 13

Re: YouVeiw box shutting down TV every 30 minutes.

Try disabling HDMI control on the tv - and the stb if it is possible.

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using Superfast Fibre 2 Unlimited with BT Max 4K package.
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toobi-won
Aspiring Contributor
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Message 3 of 13

Re: YouVeiw box shutting down TV every 30 minutes.

Thanks for this, Ozsat.

Would this be Anytime+ on a Samsiung?

It was on but is now disabled, but why should this start causing problems after it has worked OK untill three nights ago?

Will see if it has had any effect.

Where is the setting on the STB?

Again, many thanks,

M

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toobi-won
Aspiring Contributor
1,779 Views
Message 4 of 13

Re: YouVeiw box shutting down TV every 30 minutes.

Hello Ozsat, your suggestion idn't work, TV just turned itself off again.

Turning TV back on again gives the message that the YouView box is walking up.

Regards

M

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toobi-won
Aspiring Contributor
1,770 Views
Message 5 of 13

Re: YouVeiw box shutting down TV every 30 minutes.

Better and better, the remote control no longer "controls" the STB.

Tried new batteries but remote only works if I switch off and restart the STB manually.

Remote then only works for a few operations before the STB refuses to cooperate and requiries a restart.

M

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gomezz
Recognised Expert
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Message 6 of 13

Re: YouVeiw box shutting down TV every 30 minutes.

Try unplugging the Youview box from the TV and see if the TV still behaves as you describe.
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toobi-won
Aspiring Contributor
1,738 Views
Message 7 of 13

Re: YouVeiw box shutting down TV every 30 minutes.

Hello Gomezz,

 

Thanks for your reply.

I switched off the YV box and stuck the aerial directly into the TV to serve the inbuilt Freeview function and the set has remained on all day.

Do you know how one goes about getting a replacement box, without having to rerun all the tests I have already done over the past four days with someone with a checklist at the end of a phone?

Regards

M

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ozsat
Expert
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Message 8 of 13

Re: YouVeiw box shutting down TV every 30 minutes.

What you should try is unplugging the Youview box and leave the TV switched on but set to the input that the Youview box was in (HDMI1?)

 

It could be the tv is switching off after 30 minutes as it thinks there is no signsl.

 

But if you tune the tv to a channel of its own - then the time-out will not run.

---------------------------------------------------------------
using Superfast Fibre 2 Unlimited with BT Max 4K package.
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toobi-won
Aspiring Contributor
1,732 Views
Message 9 of 13

Re: YouVeiw box shutting down TV every 30 minutes.

Hello Ozsat,

I haven't tried this but I am almost sure that when the YV box is turned off, the input it is connected to is not available as an option in the source.

M

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ozsat
Expert
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Message 10 of 13

Re: YouVeiw box shutting down TV every 30 minutes.

It should still be there if the box in standby - as long as it is not low power standby.

---------------------------------------------------------------
using Superfast Fibre 2 Unlimited with BT Max 4K package.
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