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Clelander
Beginner
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Message 1 of 2

YouView Apps Crashing

Hi

I'm looking for some help with the YouView box. Apps such as Prime, Netflix and NowTV keep crashing. Annoyingly, Prime will load and allow me to make purchases but as soon as I attempt to play them it crashes. Sometimes the apps won't load at all.

 

I've already checked internet connection, the box software is up to date and the apps are up to date.

 

Any ideas what it could be?

 

Thanks in advance

Ciaran

 

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Anonymous
Not applicable
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Message 2 of 2

Re: YouView Apps Crashing

Try a factory reset of the box see https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

If that doesn't work then it sounds like your box is faulty

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