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Kateadams81
Aspiring Contributor
2,550 Views
Message 1 of 14

YouView BT box not working after power cut

We had a all out powercut for an hour. When it came back on all was working then there was a small surge and now for the last hour the box has failed to reboot and start up. 
I have done a factory reset, but it’s still going through the startup screen after 45 mins!

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13 REPLIES 13
Carlusha
Recognised Expert
2,545 Views
Message 2 of 14

Re: YouView BT box not working after power cut

Try unplugging all the box's leads, waiting 30 seconds, reconnect all and see how you go then. 

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Kateadams81
Aspiring Contributor
2,542 Views
Message 3 of 14

Re: YouView BT box not working after power cut

I have turned the box off by the rear switch, turned the tv and box off at the wall, turned back on, nothing happened, looks like it tries to startup (I get the loading page), but nothing further than that. 
I then looked online for help pages and did the factory reset. Came back on and did the same. Just not progressing past the loading/startup page now for an hour. 

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Kateadams81
Aspiring Contributor
2,526 Views
Message 4 of 14

Re: YouView BT box not working after power cut

All wires unplugged and all electricity switches turned off/on. Made no difference
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Carlusha
Recognised Expert
2,522 Views
Message 5 of 14

Re: YouView BT box not working after power cut

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Kateadams81
Aspiring Contributor
2,512 Views
Message 6 of 14

Re: YouView BT box not working after power cut

There are no issues with the aerials. It was literally working fine until the second power outage. 
I did the factory reset (options 2&3) through the maintenance options. And it still doesn’t progress beyond the startup screen. Ive just gone back in and done a software update as I can’t do the usb options. 
mots still doing the same. Nothing beyond the loading/startup page 😭

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Carlusha
Recognised Expert
2,503 Views
Message 7 of 14

Re: YouView BT box not working after power cut

Apologies for I can offer no more. One of the regular experts may offer an effective solution.

If you haven't any stored programmes, then you might refer to this while waiting

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box- 

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gavinlambourne
BT TV Expert
2,433 Views
Message 8 of 14

Re: YouView BT box not working after power cut

Hi @Kateadams81 - when you state you can't do option (4) or (5) - "Internet/USB Recovery" - what happens when you select either of these options?

Thanks
Gavin

Kateadams81
Aspiring Contributor
2,396 Views
Message 9 of 14

Re: YouView BT box not working after power cut

Gavin, Thank you for your reply.  In the end my husband came home from work and sorted it. 

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Dickie_Flosp
Contributor
2,329 Views
Message 10 of 14

Re: YouView BT box not working after power cut

Glad you're sorted, but it would be useful to know what your husband did to fix the problem, as it may help others.