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Beginner
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Message 1 of 5

YouView Box Won't Load

Hi,

I turn the box on it gets to the LOADING PAGE but doesn't progress. Occasionally BT LOGO shows with 'WAKING UP', then returns to YOUVIEW page.

I've entered MAINTENANCE MODE, factory reset keeping records - same problem

SOFTWARE RESET and rebooted - same problem.

Broadband works fine, all connections in place.

Please help.

Thank you in advance. 

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Expert
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Message 2 of 5

Re: YouView Box Won't Load

@CBauer if it's the hd box, it sounds like a harddrive failure. Call BT and they'll send you a replacement providing you have an active BT TV subscription

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Beginner
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Message 3 of 5

Re: YouView Box Won't Load

Thanks for the reply.

Is this not a software issue? HD as in Harddrive (youview box with top panel, red blue purple light, switch on back)

Would factory reset + losing recordings aid the situation? Of course first instance I reset WITHOUT deleting recordings.

 

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Beginner
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Message 4 of 5

Re: YouView Box Won't Load

PS what's the best, most direct number to get someone to help? Been 48hours plus with no access.

Thanks again.
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Expert
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Message 5 of 5

Re: YouView Box Won't Load

@CBauer you could try a factory reset but from experience it's a harddrive failure. Call 0800 800 150 and report it. It might take a while to get through though because they're a bit busy bat the moment

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