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jenni2jenni
Beginner
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Message 1 of 4

YouView Box power supply broken

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Youview Box not working so had a look, moved plug and the cable is loose and began sparking - dangerous! Are BT kind enough to send a replacement? Especially as I've just spent £130 on an engineer coming out for something else!

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Keith_Beddoe
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Message 2 of 4

Re: YouView Box power supply broken

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@jenni2jenni 

BT would want to send a replacement box, and you would have to send the existing one back in the returns box provided, however you may be able to locate a replacement online, as they are very common.

You would have to still be in a BT TV contract to get a replacement loaned box.

I assume you are paying out £130  for an internal master socket move?

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jenni2jenni
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Message 3 of 4

Re: YouView Box power supply broken

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Happy to receive a new box. I'll have to get in touch with them and see if they oblige. Thank you. 

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gomezz
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Message 4 of 4

Re: YouView Box power supply broken

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You may also want to look into why it broke in the first place if it could be something to do with your home environment.
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