Youview Box not working so had a look, moved plug and the cable is loose and began sparking - dangerous! Are BT kind enough to send a replacement? Especially as I've just spent £130 on an engineer coming out for something else!
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BT would want to send a replacement box, and you would have to send the existing one back in the returns box provided, however you may be able to locate a replacement online, as they are very common.
You would have to still be in a BT TV contract to get a replacement loaned box.
I assume you are paying out £130 for an internal master socket move?
Happy to receive a new box. I'll have to get in touch with them and see if they oblige. Thank you.