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NiallOg
Beginner
213 Views
Message 1 of 5

YouView Box won't update -it's been at 0% for over 3 hours

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Hi there

 

I selected the 'update' option for my YouView box and apart from a nice blue screen informing me that the update has made 0% progress nothing has happened. Switching off the Box does nothing as it returns to the same state so currently, the box is unusable. 

It would be best if I could get the update done in a sensible timeframe, otherwise forgo the update and get the box back working again.

The box has a working Ethernet connection.

 

 

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4 REPLIES
gomezz
Recognised Expert
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Message 2 of 5

Re: YouView Box won't update -it's been at 0% for over 3 hours

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Have you tried rebooting it by pressing and holding the power / standby button on the box?
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Distinguished Guru
Distinguished Guru
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Message 3 of 5

Re: YouView Box won't update -it's been at 0% for over 3 hours

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Perhaps see if after powering off if you remove the Ethernet cable and see if the box starts when the box is then powered back on. Ie will the box start without an internet connection 

More details of box type .. and if you know what software version the box was on before.

Also what prompted you you do a manual update .. were you having problems  before ?

NiallOg
Beginner
159 Views
Message 4 of 5

Re: YouView Box won't update -it's been at 0% for over 3 hours

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it worked -thanks.
I did the update as there was a whole screen option to do so.
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Moderator
Moderator
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Message 5 of 5

Re: YouView Box won't update -it's been at 0% for over 3 hours

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Hi @NiallOg,

Thank you for posting back and confirming that work for you Smiley Happy

Cheers

PaddyB

Community ModeratorPaddyB
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