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Aspiring Contributor
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Message 1 of 3

YouView Box

Hi

 

My YouView box keeps freezing - screen goes black and doesn't play Freeview, subscription channels or apps. Only fix is to switch off/on at the back.

 

Model no. DTRT4000

 

Thanks

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2 REPLIES 2
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Expert
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Message 2 of 3

Re: YouView Box

It's probably over heating and locking up. Check to make sure it has good ventilation... If it has and is still doing it, call BT and they'll send you a replacement providing you have an active BT TV subscription

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Aspiring Contributor
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Message 3 of 3

Re: YouView Box

Ok will try that thanks