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chapi72
Contributor
567 Views
Message 1 of 9

YouView Can't delete recording program is no longer being broadcast

Hi, 

I have an issue trying to delete a recording from Youview.

The box thinks that the program is still being broadcast even though they finished a day or 2 ago!

If I select them to delete I just see Deleting and the dots "...." moving, but nothing happens.

Can I get rid of them without a Factory reset?

I tried a software reset, but they were remembered as "recording".

The picture below was taken at 7am, neither program was being recorded!

Thanks

20190114_224308_resized.jpg

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8 REPLIES 8
TimCurtis
Recognised Expert
551 Views
Message 2 of 9

Re: YouView Can't delete recording program is no longer being broadcast

I think a Maintenance Mode reset might do the trick. There's a guide to it here , I'd try options 2 & 4 in that order. Recordings are kept in tack with these options.

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chapi72
Contributor
529 Views
Message 3 of 9

Re: YouView Can't delete recording program is no longer being broadcast

I'll give that a try. Thanks

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srpsrp
Expert
528 Views
Message 4 of 9

Re: YouView Can't delete recording program is no longer being broadcast

What happens if you try to start another recording for real then?

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chapi72
Contributor
485 Views
Message 5 of 9

Re: YouView Can't delete recording program is no longer being broadcast

It was randomly recording some scheduled programs, failing some and there is a random amount that won't delete. Trying the factory reset tonight.

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chapi72
Contributor
480 Views
Message 6 of 9

Re: YouView Can't delete recording program is no longer being broadcast

Hi, factory reset with keep recordings didn't help.

Still have recordings that won't delete or think they are still recording.

Ideally don't want to have to do a factory reset and delete recordings.

Any more ideas?

Thanks

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TimCurtis
Recognised Expert
449 Views
Message 7 of 9

Re: YouView Can't delete recording program is no longer being broadcast

There has been the odd report of similar issues where maybe the internal indexes on the harddrive have become corrupted and the only solution was a complete reset wiping all recordings.

Other than that I can't think of any other option.Smiley Sad

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srpsrp
Expert
434 Views
Message 8 of 9

Re: YouView Can't delete recording program is no longer being broadcast

could be a hardware problem then (drive ?) , get BT to send you a new box they charge enough.  it should cope with power outages so if problem is still there it probably means the disk is sat there re-mapping hundres of bad blocks.

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chapi72
Contributor
421 Views
Message 9 of 9

Re: YouView Can't delete recording program is no longer being broadcast

Thanks, I'll try the full factory and see if the problem goes away. Smiley Sad

 

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