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Do you have broadband from bt.
If so you can get the bt player (old vision service) as this page explains..
£35 activation fee and £5 a month...
Getting sports depends on if you can get infinity or copper multicast...
BT is trying to lose the 'vision' moniker and start calling it BTTV. So what people know as the vision services doesn't really exist on BT YouView.
There is a real problem with mis information about trying to use an existing box. A lot is because it costs the same as getting a new box sent from BT so most people take the free box and sign up that way...
I would be telling them you want to add bt player essentials to your existing broadband line but you still might meet a wall of ignorance unfortunately, in which case you can ask a mod on here to help...
I was the same back in January I had a retail Youview box and was geting the old BT player unlimited package ap at £10 a month plus free BT sport on it but was told I had to get a box from BT with £35 actavaion fee if I wanted the entertanment extra channels . So I tane a box from them at the same week as the new G4 box came out and they sent me the old style BT Youview box like the retail box I already had.
I got the old style BT Youview box in living room and moved the retail Youview box in to my bedroom and all seems to work 99% fine on both boxes wirth the BT services.
Eve using powerline adapters for the old style BT Youview box in living room.
Thanks for the post. I am sorry we haven't sorted this out for you. We should not be making this so difficult :smileyembarrassed:
If you can get your details off to me I will sort this out. Please click on my username (SeanD) and you will find the 'Mods contact link' under the 'About me' section of my profile. You also have the option of placing this order online yourself, you can just add the TV subscription, please see this link Add BT TV to your BT Broadband. I will let you decide which route to take :smileywink: